Got questions? We have answers!
We understand that there are many questions you might have before your decide to work with us. The list of Q&A below might have some answers for you and help you better understand how we work with our clients.
Web Design Related Questions
How long will it take Jacq Design to finish my web site?
It solely depends on the scope of the project. Our rough timeline is 3-5 weeks for a basic HTML web site under 12 pages. 6-8 weeks for a basic e-commerce web site 10-20 weeks for a complete e-commerce web site with an interface (admin section) for you to manage the web site on your own.
What items do I need to provide for Jacq Design to start my web site design?
We would like you to fill out a form of questions for us so we can better understand your business and your goal. Color schemes that you might like. A list of web sites that you like and dislike plus the reasons why. Photos of your product or services if you already have them. Content of the web site and your company logo if you have one for us to get started with the design.
The first concept design will be presented to you within the first 10 business days after we received the sign off of the project outline.
What web design software do you use?
We like to use the appropriate software for each job. We commonly use Komodo Edit, Fireworks, Photoshop and Illustrator.
What web programming services do you provide and utilize?
We provide design consultation, information architecture, web site graphic design, content management, CSS, XHTML development.
We also develop web sites in a variety of languages depend on the needs of a web site: ASP, JSP, PHP, SQL, .net.
What do you feel about full FLASH web site?
We strive to make sure every web site we design is search engine optimized and search engine friendly. FLASH based web site could be cool, but it will be difficult for end user to find them on the search engine unless major marketing and optimization is applied. But the content is not searchable. Unless you are in the entertainment business, we do not recommend building a full FLASH web site. But some FLASH animation within the site will give motion and visual interest when used wisely.
How many concepts will see for my web site?
During the concept design phase, Jacq will supply one (1) design concept to build from. This is designed after extensive research of your industry, competitor, and based on the information you provide us to ensure the direction we are taking is the right one. From this initial concept design/layout, you will have the opportunity to revise several times.
Graphic Design Related Questions
What kind of graphic design services do you provide?
We provide almost any kind of graphic design service you can think of. From logo design, stationary, brochure, annual report, power point slides, to packaging, trade show display and billboards, etc. There is just too many to list on here. Please give us a call or email us what you are looking for and we will be able to explain in more detail.
Who owns the copyright after the project is done?
Copyright of the final design is yours upon receipt of final payment. However, Jacq Design reserves the right to use any work for promotional purposes. The rights of the samples we create and provide you to choose from also remain with us.
What graphic design software do you use?
We like to use the appropriate software for each job. We commonly use Adobe Photoshop, Adobe Illustrator and Adobe InDesign.
Who are your designers? Where do they come from?
At the moment Jacq is the only designer on staff. Jacq’s style is what clients come to Jacq Design for, and her service and attention to detail is what her returning client love. Jacq is originally from Taiwan. She has been living in the US since 1997 and has been naturalized as an American citizen since 2011.
Photography Service Related Questions
What kind of photography services do you provide?
We provide product photography, portrait photography, marketing photography and also stock photography.
What is the advantage of purchasing images from Jacq Design?
We are always looking for unique items to shoot with. As a private stock photography provider, your chance of using the same photo with your competitor is slim to none.
Can I order prints of your photos?
Absolutely. We use our trusted photo print vendor for the best quality print possible.
After I make my payment, will I own the image?
There are different types of photography that we provide. Product photography that is done for your business, you own the right to the digital files upon receipt of final payment. However, Jacq Design reserves the right to use any photo work for promotional purposes. The rights of the photos we have taken and provided you to choose from also remain with us.
Can I resell or redistribute your images?
No. The resale and/or redistribution of our photos is strictly prohibited.
Billing & Payment Related Questions
What is the payment structure (applicable to existing customers)?
We have started with a new way to work with our clients. Jacq Design now charge by the hour for all projects. We will provide an estimated hours that we think your proposed project would take and all projects will be at an hour rate.
We will bill our client at the end of each month with a report of hours spent on each task related to the project.
Since everyone has different needs and we can offer wide range of solutions for each of our clients, we think this is the best way to price any project, that way our clients know exactly what they are paying for.
We trust each client to honor our work, and will only deliver the final product if all invoiced bills are cleared.
What types of payment do you accept?
We accept payment through Chase Quickpay, PayPal, VISA, MasterCard, Discover, AMEX, business checks, personal checks, and money orders.
What’s your refund policy?
Design is a creative process not only takes time and experience, but extensive research to understand your business, industry and target audience. We do not offer refund for our services as they are fully customized services.